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Channel: Rustyben Tracker

Re: How can I remotely log out of all accounts using my xfinity login?

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 wrote:

Hello Rustyben! Thank you for reaching out to our social media team on Xfinity Forums to get assistance logging out of all of your accounts. It's great we can communicate this way. Can you please send me a PM with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side.


it was user smohith that needs assistance


Re: Unable to pair remote to tv

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adding.... does the TV also have bulit in VCR or DVD player?

Re: Xfinity Stream

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I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

Re: New Box for Bedroom

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 wrote:
I would think my recordings would be fine, since the hard drive is on the one in the living room, and I am only replacing the bedroom

correct 

Re: System won't let me scroll to the bottom of scheduled or saved programs

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 wrote:

When I scroll through my scheduled programs, especially when I'm near the bottom, it often blips and sends me back to the beginning.  In other words I'm often unable to make changes to scheduled programming when it is more than a week ahead. Is there a fix for this?


Also, is there a way to skip to the bottom of the scheduled programming without having ot click the down button 25 times?


if you have an iOS device you can use the Xfinity TV remote app to quickly scroll around with a white background and black text.

Re: XR15 Television Remote Code Philips Model BDL5551ATSR

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 wrote:

Unfortunately, none of the codes that are listed are working. Does anyone know if this remote has a code search function like th previous remotes that Comcast has used? 


do you have a remote for that non-TV LCD monitor?

Re: TV says "no signal" but cable box on and working

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 wrote:
I received my equipment yesterday and everything installed fine. The issue is when I turn my TV off and then turn it back on when I get home it says "no signal" though audio is working on my soundbar. I've tried switching to my fire stick and back (HDMI 1 to 2 and back again) but that does not work. I've switched out cables and the same thing happens. The only solution seems to be unplugging the cable box and plugging it back in.

My tv is a Visio E322AR. The box is a XG2V2-S.

unplug each end of the HDMI cable one at a time. reinsert pressing hard until you feel and maybe hear the click as the connector locks into place. Is the set top box plugged directly into the TV on the HDMI port the TV manual recommends? 

Re: DVR recordings audio/video glitch

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 wrote:

  Hi, I just replaced the STB yesterday and the new one is doing the same thing. 

Current one is AX014AN_4.6p4s1_PROD_sey


is the set top box connected directly to the TV and you are using the TV speakers and having this problem?


Re: Wrong program

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moved to customer service area of the forum.

Re: Message to Upgrade DVR

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 wrote:

Just got a message on our TV that we could upgrade our DVR plan to Standard for 150 hours or Premium for 300 hours. We didn't want to click on it because no cost was shown. We currently have just 20 hours of storage. What would the upgrade cost? 


$10/month for going from 20->150 or $20/mth to go from 20-> 300. optional

Re: Xfinity Gray Weatherproof Box

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 wrote:

Hi All!

 

I just recently moved into a new house that was prerun for coaxial cable, which all terminates in the garage. When Xfinity was here, they installed a gray weatherproof box on the outside of my house to connect the cables. I would love to acquire another one of these boxes for the inside of the garage so that I may clean up the bundle of coaxial cable that is nailed to the wall with clips. Does anyone know if Xfinity would potentially provide me with a second weatherproof box? I looked at Lowes and they didn't really have one that was large enough and the one that Xfinity used I think would be a perfect size but I am having trouble locating where to get one. Kind of wishing I would have asked the tech to leave a spare while he was here.


water/weather-proof is not normally needed when in a garage/carport. Three boxes are listed below. normally Comcast will bring one cable  to the point you describe, and put in an AC powered zero gain splitter to connect the coax cables. 

 

https://www.amazon.com/BUD-Industries-JBH-4960-KO-Knockout-Hinged/dp/B005UPA0RS/ref=sr_1_50?dchild=1&keywords=surface+mount+utility+box+for+wiring&qid=1614557068&sr=8-50 

https://www.amazon.com/YXQ-Electronic-Waterproof-Dustproof-200x120x56mm/dp/B07J4S6S19/ref=sr_1_76?dchild=1&keywords=surface+mount+utility+box+for+wiring&qid=1614557170&sr=8-76 

https://www.amazon.com/Ogrmar-Dustproof-Waterproof-Universal-Electrical/dp/B07KW2JBJ3/ref=sr_1_102?dchild=1&keywords=surface+mount+utility+box+for+wiring&qid=1614557364&sr=8-102 

Re: XR15 Television Remote Code Philips Model BDL5551ATSR

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 wrote:

Yes, the remote that was provided with the television when I purchsed it works fine with the television. There is a tag inside which says "YKF326-006" if that helps.

 

Thanks for your assistance!


there is a search function where you can try all available codes that the xr remote has to use. LED display monitors, combo TV/VCR-DVR devices do not have much support in the Comcast remotes.

Re: X1 dvr recording limit changes/problems?

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adding... it appears that the DVR-Lite (20 hour DVR) that is offered free in some packages is the primary user of the new optional tiers so they can go from 20 hours to 150 or 300 without adding a cable DVR set top box.

Re: Internet management

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 wrote:
I can’t see how much internet I use on the month the space is on a white space where it’s say how much internet I was using

iOS or android? both show it to me when I select the 'internet' tab.

Re: unable to set up my dvr box

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I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.


Re: Local vs Cloud Recordings

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 wrote:

What are the rules as to when the DVR will show the cloud recording instead of the local copy?

 

On Sunday there was a power failure in my neighborhood from 8:45 until 9:25 AM. I had a program scheduled to be recorded at 9:00 AM.  Later in the day when I went to see the recording, the DVR showed the local recording that started when the power returned.  The Stream app showed the entire recording, proving that it is all in the cloud version.  I did Sync DVR but that didn't help.  I have seen the DVR use the cloud recording many times.  I expected it to do that this time, but it wouldn't.

 

Comments, suggestions?? 


direct answer: have to watch the missing part on a cloud device like Roku or firestick. 

Re: Stream App on IPad minimize

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 wrote:

Same here!! Any luck?


what iPadOS are you running? what is the version of the stream app?

Re: Some recordings aren't appearing on mobile apps

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 wrote:

I'm having the same problem; several shows recorded on DVR do not appear on the streaming app.


the cloud DVR that was 60 hours is now 150 hours. previously recorded programs may have already been deleted when it was a smaller size but still remain on the home DVR. Recordings are made on both at the same time.

Re: Feature requests - Reminders

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 wrote:

I have two "feature" requests, for Comcast:

1) Let me set a system preference that no one in my household can set reminders on all tvs without entering a code (my husband has set a reminder for about 5 different series and never remembers to set it for just his TV, so I'm constantly having to dismiss them!);

2) Let me MODIFY an existing reminder to display on any one or more of the TVs in my house, once it has been set.  I can't change his existing reminders without interrupting his tv viewing on his tv.  (It'd be great to be able to do this through a web interface, too!)

 

thanks


x1 is a whole home system the notices are there so the home users can see it no matter which TV you may be watching.

Re: X1 4K DVR Netflix Stutter

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 wrote:
Just added 2 more 4k wireless boxes to my system (now have 4) and now Netflix is stuttering only on my main 4k DVR box (Native version: 4.6.0) - even if it’s the only one in use!

how many wireless xi5/6 set top boxes are installed and working in the home? do you have at least one xg2 hub that can supply tuners and internet access (like netflix) to the xi5/6 boxes freeing up tuners and the modem in the xg1v4 DVR?

Re: X1 4K DVR Netflix Stutter

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 wrote:
One of our older, non-4k coax-connected TV boxes is a XG2v2 (in the Account App it says it’s a PX022AN) - but I can’t imagine that’s the hub your talking about since it’s only HD quality. So I now have 4 active xi6 boxes (all working fine), the main 4k DVR (XG1v4) plus 4 older non-4k coax-connected boxes (the PX022ANM; 1 SR150BNM; and 2 PX032ANI). The messages from the TVs keep telling me to upgrade my boxes - which is why I now have 4 of the xi6s and another one in the mail to replace the SR150BNM. Any suggestions on next steps are much appreciated!

P.S. Also have the 3rd Gen xFi Gateway (TG4482A) and two 2nd Gen WiFi Pods...

the SR150 should be swapped for an xg2 imo. the tuners/modem in the xg2 supply internet and channel tuners. your mix should leave all 6 tuners in the DVR available to the DVR. 

Re: OLED TV burn in from Music Channels

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 wrote:

my 2 year old OLED TV has burn in from the line running horizontal 1/3 from the bottom caused by  using "Music Choice" as our perfered music provider. Can we find a way  to randomly change up the location, or modify the screen view so this doesnt happen at all? There are more than 4 Million of these tv's in service out there, and with more sold every day. I love the music channels, but am hopeful that your engineers can step up to this challenge.

 

Thank you


why not set the screen saver to come on?


Re: how do i find the storage size taken of X1 DVR recordings currently stored?

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 wrote:

Hello dcfox,

 

The storage capacity for X1 DVR accounts are as follows:

Physical DVR storage = 500GB per physical DVR (Approximate)

Cloud DVR storage = 60 Hours per physical DVR (Generally the most recent 60 hours of recordings that have been recorded to the Physical DVR. 


the 60 hours was updated some months ago to 150 across entire footprint of service.

Re: X1 dvr recording limit changes/problems?

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 wrote:

I would like a mod to tell me the reason my post was removed? Did I get a little too close to the truth? I will repeat, Comcast will no longer be offering a HW based only DVR product. You will now have the priviledge of paying for what you were previously provided for free.

 

 

Important information about your Xfinity DVR services

 

We've been providing you with some DVR service features in error that are not currently part of your Xfinity TV service, and we wanted to let you know that we'll be making some changes to correct this situation.

 

What will be changing

 

On April 6, 2021, your available DVR recording storage will be reduced to 20 hours and you will be able to record two programs at the same time.

If you'd like to keep the features you have now, you can add DVR Service for $10 per month. This service includes 150 hours of DVR recording storage and simultaneous recording of up to six programs. Visit My Account to get started.

 

If you do not take any action:

 

If you have more than 20 hours of recordings stored on your DVR on April 6, 2021, only your newest 20 hours of recordings will be saved. All other stored recordings will be deleted.

 

If you have more than two recordings scheduled to record at the same time, you will need to make changes to your recording schedule to select the two programs you would like to record.

 

How to prepare for this change:

 

Visit this page to learn how to:

 

Check your DVR recording schedule to make sure that you don't have more than two recordings scheduled at the same time.

 

Keep the recordings that matter most by marking them "Save for One Year." Make room for new recordings you have scheduled by deleting recordings you've already viewed.

 

Preserve certain recordings, including any older recordings you would like to keep, by deleting your other recordings.

 

Please know that these changes will not affect your On Demand options. On Demand features an extensive collection of shows and movies that are available to watch at any time. Some shows or movies that you have recorded may be available On Demand.

We apologize for any inconvenience this change may cause. If you have any questions, you can chat with Xfinity Assistant. If you've already upgraded your DVR service, please disregard this message.

Thank you for being an Xfinity customer.

 


do you have a home DVR (model xg1v*)? if not, do you have a DVR cloud only subscription with higher than the free on some plans 20 hour DVR lite? Not sure what you are asking.

Re: Black and white only

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 wrote:
Have replaced the primary x1 box, and the hdmi cable. Have swapped ports and the picture is still only black and white. Apps like Netflix are in color. What do I try next?

have you connected a DVD player etc to the same HDMI port to be sure it is working? is the HDMI cable on both ends firmly seated? (you will feel and hear a click as it locks fully into place.

Re: Disconnect hbo max app

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 wrote:
Xfinity still shows HBO Max movies as free. But I terminated my HBO max account 2 months ago!!! hbo max movies are still shown as free on Xfinity streaming on demand but when I choose them it says you don't have a subscription so why don't they delete that from the list of free movies? Do I need to delete the app somehow from the television? If so I don't know how how can I disconnect and let Xfinity know I no longer have HBO Max?

try going into the app, then settings, and sign out.

Re: DECEPTIVE Pricing Advertisements

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moved thread to customer service area of the forum.

Re: Volume lower with new box

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 wrote:
I downgraded my DVR plan and had to go from the bigger cable box to the smaller one. Ever since I hooked it up my TV sound has been low and muffled. I could use volume around 10 before, now I have to turn up to 15 -16 to hear and the sound is still not as crisp and clear. If I had known I would have left my DVR plan alone. I did not know he would be giving me a new box because of this until the end of a 2 hour visit to the Xfinity store. Grrr
Does anyone have a clue why this would affect my sound quality so much? I am thinking about going back and getting the bigger box but it'll probably cause me to have to up my DVR plan again which doesn't make sense just to get my decent sound back.

are you still on the x1 package? use voice remote 'about' and reply with rest of line to right ot set top box version.

Re: Cannot sign into my account app

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 wrote:
Hey "expert", saying 'use the website' as a response to people frustrated with a broken app is tone-deaf and not helpful at all. Thanks

in many cases over the years, the instant query is usually someone who needs to make a payment immediately, and that is why the alternative method is given.


Re: lock TV with X1 box to a single channel

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having had a family member with the same issues, best fix is to have two remotes. one remote for her that only controls the TV. the other remote for others that can change the actual channel when needed.

Re: X1 dvr recording limit changes/problems?

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 wrote:

Yeah, context gets lost when mods move posts for no good reasons.  I have an X1 box with DVR and used to have 150 hours or so worth of hard drive space on it. That is apparently going away now unless I pay an extra $10 per month <Edited> as per the letter I posted. That is rediculous.  They are doing away with the "cloud DVR" vs "physical DVR" differentiation to make things simpler.  Now it will just be called DVR and Premium DVR service. Even if you have a physical disk drive, you will be limited to 20 hours on it if you don't pay for one of these "upgrades".


your post is just not true. 'if' you have DVR service (DVR in home or in some markets only cloud basis) and have a DVR charge separate or included in your package other than DVR lite (free 20 hours 2 tuner), then you have 150 hours. 

Re: Can only stream xfinity stream on just one TV in house and that ison a trial basis....

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 wrote:

Have had xfinity stream with 125 channels for 3 months without problems and usually watch on three different TV's in separate rooms. Yesterday wife said could not stream xfinity on bedroom TV but could stream all the other apts without problems. Then could initially stream xfinity apt on TV in kitchen but shortly it went off. Internet (200mbps) works fine. I spent 3 hours last pm talking with support who obviously didn't know anything asking about serial numbers on cable box. WE DONT HAVE CABLE BOXES! I tried deleting the apt on Roku and resetting. Then I keep getting a request to sign in. When I do that get message that this is a "trial"and only allowed on one TV. My bill is fully paid by auto pay and I use Roku streaming sticks. 


currently, maximum of two simultaneous streams are allowed with no active cable box in the home. with one active cable box up to 5 streams (max 2 out of home) can be active at one time.

Re: Xfinity.com/stream on PC - no longer working

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 wrote:

Is xfinity.com/stream just completely not working for a PC anymore? Flash was decommissioned as of 12/31/20 and in all browers, the website still suggests that you need Flash to access the TV streaming service.

 

Is there a fix?


on what device are you using the stream website? operating system? browser?

Re: pausing, pixelating, freezing, sound drops for several seconds

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 wrote:

I have had this problem for over 2 years.  It is intermittent, and cannot be fixed by restarting my system. Comcast has had a tech come to my home and replace everything in the system. That appears to solve the problem for a while, but it continues to come back again, and again. I believe it is a problem with the local Comcast delivery network, but I can't prove it. If it were a problem with my set up, I would see some kind of pattern with when the problem occurs. But it is totally random, and happens most often around the lunch or dinner hour (i.e. hint: Incresed viewership) Xfinity is just too arrogant to admit it. They keep wanting to blame my personal set up.  I see the problem is happening to a lot of people, so maybe Comcast will do something when they start losing customers.


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

Re: Xfinity Stream Beta app stuck on purchase screen

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 wrote:
It seems to be an issue with Samsung and Xfinity. This app works on other devices with the exception of Samsung! Was working fine this morning then Boom Goes the Dynamite!

try this: power unplug for 3-5 minutes the gateway/modem. after restarts power unplug the TV and restart. working?

Re: Error:TVAPP-00231

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 wrote:
Dear Comcast employee: Please check why xfinify can not be streamed via Roku. It was working fine until today. Thanks

is your Roku still at your home or did you take it travelling? if at home, power unplug the gateway/modem for 3+ minutes and then unplug the roku or use menu - system-restart. working?


Re: Which X1 box for Older TV

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 wrote:

Hi tstack, with your parents having an SD only TV the cable box selection can be pretty small but we do have equipment that will fit their needs. You can pick the xg1v3 box up at any local Comcast service center or we can have one shipped to you. To locate your nearest service center and to check their inventory you can click on this link (https://comca.st/3ekHCzz )


the xg1v3 has no comonent. xg2 with another outlet a DVR or cloud only DVR perhaps.

Re: DVR not recording all shows

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 wrote:

I have the exact same problem as Denise. We rocord shows on the DVR and they are not listed when we search the DVR on the TV. But, If I use the app, all shows are listed. In this situation, we cannot watch recorded shows on the DVR


do you have more than one set top box? see if all the recordings are shown on other (non-DVR) set top boxes.

Re: DVR not recording all shows

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 wrote:
So just to be clear I can record the local broadcast channels. My local ABC NBC CBS Fox affiliate local PB S channels. But cannot record any other channels I get the red record circle with a/through the circle.

the second post  (from  asked you to send a private message. did you do that?

Re: unable to connect

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 wrote:
oops were having issues connecting please try again later no getting around it

if you use a web browser to xfinity.com and sign in and select 'my account' - does that work?

Re: DVR not recording all shows

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 wrote:
I discovered that all my shows are being recorded and they are on the DVR. All of the recordings use to be listed under “recordings”. Now, only some of them are listed there. The rest of the shows I recorded were found under “for you”. I don’t know why the list is separated like that. I liked it better when all of the shows were listed under “recordings”.

go to the recordings list on the xfinity menu. does a set top box location name appear above the first recording? press own then back up and select that name and change to 'all'.

Re: DVR not recording all shows

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 wrote:
Yes a set top box name is there. Press what?

press down (into the recording list) then up then right to that 'name' and press OK button. change to 'all'.

Re: Xfinity Stream from Chrome browser not playing any live TV

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 wrote:

Attempting to watch TV from one of my laptops and each time I click on a station it tells me I need to subscribe. Every station does this. Tried from a different laptop, same thing. Logged in under my son's account, same thing.

 

I don't recall seeing any changes to my account/plan about this. Did I miss something?


Is the PC connected to your own home wifi or ethernet? does it run a VPN? does a smart device connected to your own home wifi work properly?


Re: Xfinity Stream App Live TV video stutters

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 wrote:
I have been using my Dell Venue 10  7040 tablet for watching live TV using Xfinity Stream App, version 6.5.0.018 for years. Suddenly the App is causing live TV video to stutter. Sound is fine, but it was like watching a slide show. Android Version is 5.1.  Was working fine a few days ago. This issue just started. Yes, I have a reinstalled my version of the App. That didn't help.

the minimum level of android is Marshmallow but that 5.1 is lollipop.

Re: Xfinity beta app on Roku :subscribe to channels

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old thread closed. feel free to post your own new post.

Re: (Error TVAPP-00170)

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 wrote:

Everytime I try and sign on, using both Safari and Chrome, "(Error TVAPP-00170)" pops up. Regular TV services working fine but cant sign on to stream from my computer.


what is the PC's operating system and version?

Re: Shows showing locked even when I'm logged in

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 wrote:

I'm trying to watch MSNBC on my PC.  I can watch real time (usually - it keeps making me log in, over and over which never happened when I had Dish).  But now when I try and watch shows from previous evenings, a locked icon appears in the corner and it won't let me watch even though I'm logged in and watching live.  It works fine some days and some days it's locked.  How can I fix this?


are you using the xfinity.com streaming TV site? have a VPN running? what is the operating system and system version?

Re: Shows showing locked even when I'm logged in

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 wrote:

I am logged into msnbc.com/live on Windows 10 (no VPN).  It asks me to sign in; then asks which service I use; it then says I'm signed in.  It plays MSNBC live (it freezes a lot and signs me out, but mostly works).  But when I try to watch one of the shows from last night, the lock icon shows up, sometimes.  Sometimes it works.  I have tried scrolling down the the link provider option.  It asks if I use Xfinity; I say yes, it takes to anther screen to select my provider, I select Xfinitiy again and nothing happens.  Very frustrating.


there is a togo channel on the xfinity app for msnbc. If in the home, use the numbered channel for msnbc.  MSNBC may have a support forum or web page for assistance with their app.

Re: Xfinity Stream Beta (Smart TV)

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 wrote:

I set up a pair of smart TV's on Tuesday and downloaded the stream app, the first day no issues, I had all my channels and it worked great. The next morning I turned on the TV and opened Xfinity Stream and I was missing most of the channels, they aren't in the guide at all so I cannot tune to those channels and the channels I favorited no longer show up under my favorites. I have tried logging out and back in, removing and redownloading the app, nothing has worked so far. Curious if anyone has seen this and found a fix.


Do the regular channels work using a smart phone/tablet? changed gateway/modem recently?

Re: Xfinity.com/stream on PC - no longer working

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 wrote:

The same thing is happening to me. Lenovo Windows 10 laptop latest chrome, xfinity.com/stream. It is asking for Flash to be enabled and won't play. We all know Flash is no longer supported by Adobe. Same setup, it always used to work, but now it doesn't. Why would it be asking for Flash???

 

You said: """Is xfinity.com/stream just completely not working for a PC anymore? Flash was decommissioned as of 12/31/20 and in all browers, the website still suggests that you need Flash to access the TV streaming service."""


try loading the stream site. right click the lock icon in the url area.  select cookies (will be for the xfinity site) and remove them all one at a time. close browser and relaunch and go to the stream site. working?






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