katherineoverby wrote:I am having the same trouble described with adding channel to my line up. I used the A button on the remote and did a system refresh but this did not solve the issue. I still am unable to view HBO and SHO channels
call 800-comcast and select billing. they can confirm your package and adjust it. If you have access to a smart device, run the xfinity my account app and select the channels 'tab'. at the top it will have a link to all the channels that you subscribe to in your package.