frruley wrote:I was sent a self in stall kit that had a broken X1 box. After getting it installed I found I was missing channels. I had to hook up my old cable box to view the channels that came with my new X1 service package. So I knew something was wrong. After several calls to Comcast I was setup with a service repair visit. The service person found the X1 box was broken and replaced it. I showed him my home's TVs and he said the only way I could get HD was with the HDIM cable. I said I only have one TV that had HDMI cable inputs and he said that was all I needed. He then upgraded my modem because as he said it was out of date and I would not get the internet speed I was paying for. After he left I finally had the X1 service working. It didn't last. I have now gone through another modem and another X1 box and 5 service calls to get things repaired. I am now a frequent visitor to my Comcast service center for equipment exchanges. Now the latest X1 box remote control is locking up. The green light stays on and I have to take out the batteries to get it to return to functioning. When it finally refuses to work I will just take it to the service center for a replacement.
Here is what is getting to me. Why is the equipment so flaky? This must be costing more than if the equipment worked. Those 5 service visits and 3 X1boxes and 2 modems are very costly versus if the equipment had just been good in the first place. I as the customer am spending all most as much time using the X1 Service as I am trouble shooting it and the time I'm spending calling in to get the bills corrected because the repair was an equipment failure but my bill was not properly credited. I am tried of this. Why can't I get good stuff? Why must I end up fixing the service I'm paying for? Are there others out there with these same problems? My guess is YES. I know some of my problems have been caused by buggy firmware updates which I have learned about by reading this forum and I have found post that indicate that even Comcast phone reps are reading these forums desperately trying to find fixes to give to the customers who call in. So why can't the equipment be better? Why can't the firmware updates be better? Why can't service reps get info on helping the customer from within the company? All these problems are causing poor quality service. Why not fix equipment before trying to implement a service that is so equipment dependent?
The missing channel(s) issue was a sporadic problem nationwide and was fixed per comcast twitter announcment a few days ago. The other problems you describe usually are caused by bad signal level conditions but you said you had a tech out to your home. Do you know if it was an installer (contractor) or an in-house tech (comcast employee). Please call X1 support at 877-896-8678. they will do 'remote' diagnostics reading the signals of the x1 equipment in your home. They may determine a home visit needs to be scheduled to fix signal issues. The 'stuck' LED on remote is a new isuue I've not read from anyone else. Is it a voice remote?