Philbad wrote:We have three televisions with Comcast service, using one X1 DVR box and the other two have smaller boxes. On Sunday evening the TV with the X1 box quit broadcasting and indicated “no signal”.
We contacted the Xfinity customer service department and they scheduled a technician for Wednesday. The technician stated they had problems with many of the x1 boxes designed for the Yulee market. He said those for Amelia Island did not have the same problems. He replaced our X1 box with his second box installation- the first replacement would not work. The TV worked great that evening, until about 8PM when it again indicated “no signal”.
Another call to Comcast and they scheduled a technician for the next day. Two techs showed up, one having recently transferred from the Southside of Jacksonville. He did not know that his Jacksonville X1 boxes would not work in Yulee until being told by the other tech so they waited for a new X1 box. And the new box worked great- until about 8:30PM.
Another call this morning to Comcast customer service. They now say it will be next Wednesday before a technician can be scheduled. I do not feel this schedule is acceptable. This office was not as polite as the other two. After two tech visits where the X1 box was diagnosed as the problem they wanted me to be the repairman!
Has anyone else been told there were multiple problems with X1 boxes in certain areas?
Some misunderstandings are evident. The X1 equipment is not set up by 'area'. The 'no signal' is probably a message from your television saying it has no connection on the current input to the TV. Use your TV's remote and select input source; is it on the X1 set top box connected port? If it is try using another port on your television and change as above using your TV's remote to the newly connected input port (for example "HDMI 3".
If your X1 device has a problem it will show message about the error including an error 'code' number.