hummtdummt wrote:i'm probably in the wrong place but i'm tired of trying to find the right place. i've always been able to watch tv on both my desktop and my nextbook. i tried to watch tv last night on my nextbook and all i get is "available in home only". i am in my home. i haven't changed anything. i'd e-mail comcast but if you ever do find an e-mail addy, it seems all you ever get is "you have contacted the wrong department" or "we'll pass your complaint on". and it ends there. i' not going to call them because by the time i go through the being transferred through 47 brain dead "support personnel", my blood pressure is at dangerously high levels. so i guess i'll just chalk it up to one more reason i hate comcast. thank you for letting me vent.
you might want to check your laptop's wifi settings to be sure it is connected to your 'home' SSID name radio as any other will cause that 'out of home' message. If you have a smart device that works you can check the wifi that it is connected to and verify that the home's laptop is connected to that working (on the smart device) SSID.
example: your tablet is connected to "HOME-xxxx" format SSID or if you have your own router the SSID you selected when setting it up. If you connect to an SSID of xfinitywifi it will cause the app to believe you are outside of the home (not on your home network).