Re: No live TV on computer or app

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maiyana wrote:

Hello, 

I can click on live TV, but when I click on the channel this is what I get...

A subscription is required to watch this channel.
Please call 1-800-XFINITY to add it to your service.

(Error 3329.12012)

 

Every live channel is like this, on every divice, including my computer. 

I have the HD triple play preferred XF bundle, so I should recieve this service. 

The cable TV, Internet and Phone work fine

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I would suggest you call 800-Comcast and select billing. Ask the account representative to do a deep account refresh (tell the rep that you understand the process may take up to an hour).