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Re: Xfinity roku app

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SandyJane1 wrote:

I have questions about the beta roku app. 

1) It was allowing my son to watch everything in his room, but after about an hour it would go back to our home screen. Does anyone have an idea what would cause that? 

2) To fix the first problem I thought I may have set a setting wrong so I removed the app the added it back, but now every time we try watching something we get "SORRY SOMETHING WENT WRONG TRY BACK LATER (ERROR DRM.-6) Does anyone know what the error code means?


DRM = digital rights management. If the roku is connected directly to a TV you should not see a DRM message. If it is connected directly to a TV then unplug and reseat the device or cable. If a cable, reseat both ends. To reseat, unplug and plug in the same socket several times. Did that fix the issue?


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