Enyo wrote:
This message is to document a problem. Comcast has told me that if I do not call them each time I have a problem, they cannot document it, therefore the problem does not exist. Even if it is 3am and my cable isn't working, I am supposed to call Comcast to engage in a 30 min round of talking to someone and box resetting.. or else, my problem never happened. I do not wish to waste my time multiple times during each month making a phone call to get the service I am paying for to work. I've had consistent problems with the x1 service ever since starting it (in 2014 I think) And I've had tech support out to my house multiple times, without fixing anything. I found out there were new cable boxes, which tech support failed to mention, that fixed a problem that I had been having for months that I had complained about several times, but they did nothing.. I had to go in to the store to request the boxes because I was never told about them or offered. The manager I have spoken with finds it perfectly reasonable, but I disagree. So I'll use this forum to direct customer support to any time they want to document my complaints, because at 3am when you can't sleep, who wants to make a 30 minute phone call and wait another 10 minutes for all of your equipment to recycle? ***** Last night at around 12:30 I was watching an episode of Penny Dreadful, and it stopped playing at about the 49 minute mark. It just froze. When I tried to restart it, I was not given an option to "resume". I tried to fast forward to the place I left off, and pass it, and it would not play. When I had started the show, I had the same problem, but after two more attempts I was able to get past the spot (around the 5 min mark maybe). This is not the first time this has happened. Recently, I've had problems playing some movies/shows but not others.. It will display the dots like it is thinking, and then just drop me back to the previous menu.
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.