charlsip wrote:I am also having this issue and have a technician here trying to fix the issue with level 2 tech support on the phone. Can someone please tell me how in the heck to fix this? It has been 7 days since it worked.
2 ways to refresh your account. From the X1 set top box using your remote press the A button >> system refresh >> refresh now -- or call 877-896-8678 and ask the tech representative to do an account refresh.