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Re: X1 video freezes, does not respond to remote. Audio continues to play

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MrScott1 wrote:

ComcastAmir wrote:

Good answer Rustyben, the issue that you’re experiencing @MrScott1 and @Vplus is more than likely related to your HDMI having a disconnect in the inner workings of the cable. Please try replacing the cable to resolve the problem. Also please make sure that your cable box is free and clear from any objects sitting on top of it or around it. The equipment needs sufficient air flow to ensure that the box can operate properly. Overheating the cable box can also make the picture on your screen freeze. 


Uh, no. It is not my HDMI cable. Take a look at my signal levels - they are all over the map. They can be terrific one day and go to pot the next, and back. You have a terrible system in my neighborhood.


if you believe it is signal levels, do call in to 877-896-8678 and select tech support for cable TV. ask them to run an Einstein test and check your cable signals. If all is OK, repeat when you are having problems. 


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