KK_in_CT wrote:We have had our X1 system installed since November, and since then we have had issues where we will get times where the picture and audio will drop for a coupld of seconds and come back. This will happen very sporadically at first, but if we let it go it will continue to occur much more frequently to the point where the service becomes unwatchable. If we use the menu system to reboot the box, this clears the issue and we can usually go at least a few days if not a week before the problem returns. But this never acutually fixes this issue. We have spoken to neighbors and they have the same issue. We have had a technician out, and he couldn't find any problems inside the house (of course) but did find an issue out at the street with the line - he said he found some extra power in the cable line but couldn't determine if that power was an issue with Xfinity or with the local power company. He said that he had to have another Xfinity truck come out to make that determiniation. And of course that is that last we have heard from Xfinity - which was well over a month ago. And the problem continues. On a related note, my brother in law who also lives in town (about 2 miles away) just had a 3 hour service appointment that was requested by Xfinity as he was not having any problems, because others in his area were having problems. Xfinity said his home was "running hot" whatever that means.
Also of issue this week in our home, and mentioning in case it has anything to do with the above issue, but last week we had our internet out when we woke up. Our wifi was visible, but it would not connect to the internet. Only a complete reboot of the modem would correct the issue. Others in our town had this same issue as well. And we have experienced the video/audio drops as recently as last night, so the mode reboot has not postively impacted that issue. Is there a way to find out a resolution on the power issues on the xfinity lines at the street - no one from Xfinity seems to have the skill set necessary to resolve this issue that we can seem to talk to on the cutsomer service end that we have access to through phone/chat.
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