RickGr4 wrote:
The test Rusty is suggesting may or may not be valid however he failed to mention that you would need to unplug the HDMI cable and also reboot everything in your system...
Rustyben wrote:
MrScott1 wrote:You cannot solve my Comcast issues where 4 techs across the last month cannot. It will be perfect one day and lousy the next and I'm fed up with people trying to insist it's a house issue. I've had the cable ends changed, the cables themselves, the line buried in the yard on 5 separate occasions. I've had an amp put in the attic, I've had some unidentified "pole work" done, replaced my modem just a few weeks ago and still this system won't reliably work. I don't think you have any magical insight that numerous techs across the last year have not.
If the X1 device has a coax out connector, run a short piece of coax (can pick up at the Comcast store if you do not have one available) between the 'to TV' coax connector on your set box to your television. Next time it freezes, switch input (use TV remote) to the coax/antenna jack and see if the video is still running. If it is, then you have proven that the set top box is working but the HDMI video stream was shut down because of HDCP security protocols being violated. Reply back when you were able to test.
Rick I've not read anywhere that the coax is ever turned off on X1 equipment. I can't test the theory as I can't trigger an HDCP handshake error. Why not let the customer try it and tell us if it is successful as a test (that is video still running).