RadTV wrote:
Rustyben wrote:
RadTV wrote:
AMP60004 wrote:Off the phone with the last service tech - VERY INFORMATIVE - Contrary to what every agent I spoke with over the past 5 days told me, what the agents are trained to tell customers, all your DVR shows are NOT in the cloud. Your DVR is 500GB and your cloud only holds about 60 hours of shows so if you turn in your DVR only the most recent 60 hours will come down from the cloud everything else you had is gone.
Also, our new DVR shows 5% full while our cloud is at 84% because that reflects each individual storage capacity. The 48 shows we have recorded are 5% on the DVR but 84% of our cloud.
It's also really important to sign onto a streaming device(tablet, phone, computer) and initiate the Xfnity streaming app so you can accept the terms of use or you never activate your cloud.
Every person we spoke to at the Comcast Store and on the phone told us what they were trained to say and it is all wrong and that is not their fault it is a managment/training problem.
I would delete any unnecessary recordings from the cloud because if you have a power outage, the cloud can also be used for backup for any program recorded after June 2016 which can also be viewed on your TV.
did you mean to say I would 'not' delete... If you delete a recording from a mobile device the same recording will be deleted from the home DVR too.
No, I meant delete any unnecessary recordings prior to June 2016 to reduce the 84% because those recordings can't be viewed on the TV
If you delete the recording from the Cloud DVR, remember that it will be deleted from the home based DVR too.