s_graham wrote:
Rustyben wrote:
s_graham wrote:
Rustyben wrote:
mefs wrote:This is a great lead, but my account page says data is not available--all the way back to Feb 2017!
I have spent hours over 3 days on the chat line, on the phone and in person in the office trying to find out how the X1 is measuring the data use differently than the double-play platform I gave up for this data monster. Everyone (techs, data usage escalation dept, customer assurance dept--transferrals all) say they cannot determine how the data is being used (needed to explain why the huge data use surge).
If so, and since the TV watching data is NOT charged, how are they determining what data going into my modem is chargeable and what is not? If they can read my modem data use, they must also have access to how that data is used in order to bill the appropriate chargeable data stream. What's with the run-around?
if your client allows it please hit the quote button before replying so we can tell to whom you are responding. The site I included tells you 'current' (since last billing' usage per modem in your home. I can't see details in my home using the Chrome browser but can using IE, edge, firefox, etc
Thanks for the link. I'm not using a Comcast modem, so all I can see is the total amount of data used for my one modem and nothing more. But on my router I can see statistics for all the devices on the network (and I can see that there are no devices on the network that I don't recognize). According to my router statistics, the data usage for today is about 3G - which is probably about right because everyone has been outside enjoying the day.
did you follow that link? has nothing to do with who owns the modem. Each X1 set top box with a DOCSIS modem as well as the data modem will be listed in the detail link of usage. you can tell that way if the usage is from the data modem or the x1 equipment modems in the set top boxes.
Yes, I did. There is 1073Gb from my modem and less than 1Gb from the set top box. According to the Comcast meter I'm using 30Gb - 70Gb per day. I had a chat earlier today with a Stream app specialist who confirmed that the Stream app does not count toward the cap when used on the Roku box, iPad, or iPhone.
easy test is to turn off wifi for a day noting usage on the modem in mornings while on then while off. This will isolate the usage to wireless or wired as to heavy user. If you have a roku device alternatively power it down for a day and see if your usage goes to 'normal' (some issues with autorunning HD screen savers). My 2 Chromecast have screen savers and are on 24/7 but not selected on the two TVs and my monthly usage is around 200-250 GB with lots of streaming.