JoviLips wrote:I've been a Comcast cable and internet user for years. I always hold out hope the the service will get better but it never does. My connection is so slow it's ridiculous! It doesn't matter what time of the day or night. I've replaced both the modem and my router hoping this would help but it doesn't. I've even purchased a new laptop hoping that would help but even that doesn't! It takes forever and a day for files to download and when I try to watch a video it buffers every few seconds. (No joike.) On many occasions I've contacted Comcast customer service for help checking settings,etc. but everything they tell me to try doesn't work either. And they always tell me the problem is on my end and "not theirs". The last time I called, I was refused help because they said I was "calling too much"! What's up with that?! Talk about incredibly rude and uncalled for! I asked to speak to a supervisor and I was refused that too. Isn't that why we pay Comcast?! For the amount of $ I get charged every month you'd think I'd have great internet speeds but sadly I don't. I'm tired of the crappy slow speeds. Aside from leaving Comcast for another ISP I don't know what to do.
you might want to post this on the internet forum pages at
http://forums.xfinity.com/t5/Basic-Internet-Connectivity-And/bd-p/5