Baldev wrote:Hey there, Cody21!
Cody21 wrote:
ComcastAndrew wrote:I've seen & had responses from @COMCASTANDREWS, and others ... So was hoping this might get his/someone's attention.
PS - this happened again, last night.__________________
I checked things out the day you posted (but I didn't get a chance to reply) and again today to compare. Everything looks good, well within spec, the only thing that really stood out were that for only having a modem and dvr the downstream signal seemed low. That being said you're also at and end of line tap and those generally have low signal. I would have a tech out to verify all outside and go from there.
Edit: No sooner do I post this and your equipment dropped about 5 db, also affecting a handful of others in your neighborhood.
Interesting. So is it a "Neighborhood" Issue? and if so, is this something you can Report to your Tech Group to address? or should I put in a Service Call? Thanks for responding !
It's difficult to say from the perspective of sitting behind a computer whether or not it is an 'area/neighborhood' issue, however as it was said earlier, calling in for a service call is definitely a good idea. I will say that there is a 97% chance that your problem is not related to the physical cable box / set-top box. There are a number of things that can cause that latency when pressing buttons on the remote: deficient signal, low downstream signal or power, but also upstream, just as much so, if not more. Comcast has much more powerful transmitters that communicate TO your box, than your box can match trying to communicate TO Comcast.
One of the most common, easiest to fix (generally), and pervasive issues that causes latency is "electronic noise". These often manifest themselves in the form of FEC Errors. An FEC error can be either "Correctable", in which case it's really not particularly problematic, as the cable box has managed to recover that bit of info, but it's still not 'positive', or "Uncorrectable" which may show up in many different ways. An uncorrectable FEC error may cause pixelation, sound glitching, latency, all kinds of error messages, or even so far as preventing proper operation at all.
There is an easy fix that will solve about 40% of these issues (all depends what the cause is). If it is simply electronic noise within your residence, it may help, albeit a bandaid until a tech can come out. You will want to "reseat the coax cable on one coax receiver (modem/stb) with the power to that unit removed during the procedure"
1. Unplug the power from the back of the equipment (modem/stb).
2. Unscrew and remove the coax cable from the CABLE IN coax jack on the back of the equipment.
3. Check to make sure coax on wall plate is finger tight.
4. Screw the coax cable back into the CABLE IN coax jack on the back of the equipment, finger tight only.
5. Re-insert the power to the back of the equipment.
6. ???
7. Profit
My favorite is your #6 