tracer74 wrote:Is this the phone number of an official Comcast call center? I received two phone messages saying to call and confirm a service appointment for tomorrow. No one called to schedule a service call. I became concerned when the woman kept insisting someone from my household called and she kept asking for my address and the name the account was in. I asked her when Comcast was contacted requesting an appointment. She did not answer my question. I made it very clear that I was cancelling whatever appointment they had scheduled. She finally backed down saying there was no appointment for tomorrow. I was weary so I called 1-800-XFINITY. Again, another woman "Sarah" who could have been from the same call center for all I know. She tells me there was not an appointment for a service call on our account. I asked her whether the phone number left on message was indeed a Comcast number. She verified it was, however, I am still weary since she would not let me speak to a manager when I requested one.
This is also ridiculous when faced with a problem or inquiry that I have to select a location. There is no choice for this issue.
yes it is level 3 'advanced tech support team' and always has caller ID. they called to talk to you live and left the message.