ifonlyachoice wrote:I was cohorsed into what appears to be about the top package about 1 1/2 years ago when I was quite ill. I initally called to "reduce" my bill and this is what I got! I'm just now realizing that there is a "cloud", (don't know how to use it), texting from the landline??? What else is there that I don't know about and how do I find out? Comcast sure hasn't told me and I found a page that says "on average we use 7% of our allowed data". I needed to look at the phone records, like I did years ago and all I found was it listed by bills. The latest was May!!! I need current. Is there a way to find that like in the past? A lot of questions, I know. Not a user friendly site at all. I really wish I had another option.
call 800-Comcast and select Customer Service and discuss each issue.