FixService wrote:I have a single AR AX013ANM which I believe is the same as an Arris XG1v3. Tv.xfinity.com reports 71% full while the STB via the TV reports 13% full. (Quite a difference.) The technician who installed the X1 STB and customer service claim all storage is now in the cloud, not on the STB. Some people on the forum claim the storage is separate. So, how can I tell?
If I delete a recording from tv.xfinity.com, it is appears deleted on my STB. No matter whether I delete a program from tv.xfinity.com or the STB, it is listed ast "deleted from DVR" - there is no distinction.
If the cloud storage were separate from the STB, I would assume I could manage them separately and not have to rely on comcast's aging algorithm as to what to delete when the cloud is full but the STB isn't. My fear is that when the cloud is full, recorded programs will be deleted from the STB as well because either there is no separate storage or because they are kept in sync.
Does anyone know of a non-destructive test I can do to determine whether programs are actually save in the STB and are safe from comcast's clould full deletion algorithm?
Thanks in advance.
the two 'devices' are separate in their storage. new recordings are made in both places, both devices delete older recordings if needed however if the scheduler deletes a recording asset on the cloud DVR is it not deleted from the home DVR(s). To see the cloud assets only use a steam app. the home DVRs see both their own recordings as well as cloud-only recordings (this can be caused by a power failure or replacement of home DVR). The cloud recordings made since June of 2016 are visible on the home DVR if the home DVR does not have a copy of that recording. You know you are watching a cloud DVR asset on an X1 set top by seeing the little cloud icon in the upper left corner of the playback screen (hit OK button while playing a recording when no only the video is on the screen). Since the cloud DVR is limited to 60 hours disregarding SD/HD type of recording, 30 hours of assets will show as 50%. on the home DVR the % is determined by dividing the space used by the SD and HD programs divided by the total available space on the hard drive. As such, it is easier to understand that there is no direct link of the percentage full numbers between the two devices.