richalt2 wrote:I have experiencing a type of disconnect of Comcast internet, every few days my wired computer reports no internet connection for a few minutes, then it recovers. I set up a Linux laptop to ping the Comcast default gateway every one minute. This shows for example in the last 24 hours two incidents of 2-3 minute disconnects. I have a new cable modem/router from Comcast, ARRIS TG862, a few days old, and it made no improvement. I see the ARRIS modem keeps a log file and I found entries corresponding to the ping failures. Below are the entries from one incident at about 07:03 on May 30, and from 10:37 on May 30.
As some diagnosis I made my ping to the default gateway, which is 24.4.32.1, also ping two other responding entitites, .8 and .9 (I have no idea what these devices are). I see during the ping failures that all 3 are failing to respond to pings.
What does the log below mean?
Thanks!!
Rich
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many 'servers' won't ping in the path. the traceroute will record the hops if available by name/ip. the lines you post are normal 'adjustment lines and how the CMTS manages the channels and power level used by each channel to communicate. I would wonder if you had same problem with the old modem (since you said brand new)? that model is a bit older than the most recents seen in this link that EG and others provide
http://customer.xfinity.com/help-and-support/internet/wireless-gateway-compare/
You might want to let them respond with what they want you to paste to get more detailed help or call comcast and schedule a tech (usually next day I've found when it concerns internet).