me1me2me3me4 wrote:On X1 DVR, the "Recorded" list shown on the TV has never matched the similar list on Internet (browser) or app (Android tablet and Android phone). In fact, online DVR Manager list is slightly different from that seen on TV through main settop box. Shouldn't all of these views be the same? Chat support did restarts/resets and then I did my own and on advice of a chat agent, re-paired the remote. Then it was escalated to tier 2 who closed the ticket after not making all these lists match. Now a tech is going to be sent out for no reason I can discern since the issue appears to be on your end entirely.
The online/app view has far fewer recordings showing and seems to have a much smaller capacity based on the differing percentage used figures. For one thing, all online/app old recordings got wiped out about a week ago, but they are all still visible on TV and DVR Manager.
Am I not understanding something, or is something wrong?
your cloud DVR will only show assets available to watch that have been recorded on the cloud DVR. Your X1 set top boxes show as assets all recordings combined for DVRs (physical in home) AND cloud DVR. If your local DVR(s) missed recording a scheduled show the asset will show as a regular recording on your home set top box and play much like the response to an on-demand program.