adammusic22 wrote:
Only happens on that John Oliver recording from tonight. I can watch all other recordings with no error.
does the cloud copy play normally?
↧
Re: This a new error - Error Code XRE-06026...
↧
Re: Missing episodes of Grimm Season 5 on demand
brenthyatt wrote:Why are episodes 512 through 520 of Grimm not available on demand? It's one of the few programs I actually watch and xfinity does not have these episodes.
s5 ep12 into the schwarzwald thru s5 ep21 beginning of the end -------- are all available on my on-demand menu by typing 4746 on the remote and selecting grimm.
↧
↧
Re: how to watch movies off line
IVIR wrote:There is an error when those options aren't available. I believe there is an error in being able to do that, and I've already checked in having all the requirements for those features. Area of service, X1 DVR, and services subscribed.
I'm not sure what the above post means. I download often and watch where there is no interent data available (like wireless and cell internet). works flawlessly.
↧
SB6141 Modem - after firmware update have just one upstream channel
SB6141 Modem - after firmware update have just one upstream channel - had 4 bonded channels upstream.
I tried to resolve with telephone support but the person transferred to a level II tech who had no idea what I was talking about. He said his supervisor has told him there is no one else at comcast to answer/resolve this question. Apparently the blast 75 profile/config file for the upgraded firmware is not telling the modem to use 4 channels.
the other possibility is that comcast's CMTS is not allocating. Since CMTS has something close to 5 to 1 more upstream channels available than downstream it can't be a lack of channels.
↧
Re: X1 DVR Won't Record NASCAR Series
ThomT wrote:Starting with XRE 164.05, STB 2.3p8s1 on my Pace v3, I can no longer record NASCAR Sprint Cup Series as a series recording!! I had set the series to record over a year ago with xfinity Connect on my PC. Starting Sunday, 6/5, it no longer shows that the episodes are scheduled to record. I tried deleting and resetting the series recording with no joy. If you select Episodes, it shows that a series recording is scheduled, but none of the episodes appear in the Scheduled list or as scheduled in the guide.
to be sure to get them (even with error in the listings) try setting series record option on the series to record all including duplicates/repeats.
↧
↧
Re: Data Usage--Trial Locations
Kathers60 wrote:Hi all!
I just got Xfinity a few days ago and here in Florida my city is not listed as one of the few big cities listed as Trial Locations. Every rep says I will also be capped at 300 GB until June 1st when it becomes 1TB. If my city is not listed as one of the few cities as being in a trialed location, is there something more up to date to read?
Thank you in advance!
Kathy
on another thread or a new article I read that comast is putting the 1gb in all but one 'city' area across their footprrint and that that one area would be fixed in a short time.
↧
Re: Intermittent connectivity issues
i would just add that the msg's you post show the 'modem'/gateway is trying to use trivial FTP to download a profile but it seems that the cmstCMTS is not responding probably due to some kind of error in your router's mac id itself or the cmst's CMTS records for your cable modem.
is this your equipment or comcast's?
↧
Re: X1 DVR Recording SNY in portions??
almico wrote:My X1 DVR started recording Met games on SNY in segments. It records about 10 minutes and then I get a message asking "Would you like to watch the next portion of your recording...Yes, No?" Then it does it again, then again. When I hit Yes, sometimes it continues and sometimes I get a message: You recording is not available at this time. Please try again later." When I Exit the recording and try again it starts from the beginning again.
I reset the box..no help.
So I switched out the box the other day with the latest a greatest...and it just did it again!!
This is really annoying. The only reason I have cable at all is to watch Mets games. If I can't do that, then it's time to return all this junk and give it up.
FWIW, it does not do this when I'm watching the game on my iPhone via the TV app.
Another issue is that when I fast forward past a commercial then hit Play, I get video but no sound. When I Exit and come back, sometimes the sounds comes back and it plays from where I left off, sometimes it just decide to start all over from the beginning.
Very frustrating.
when your local set top box is interrupted during a recording period from any thing like a power fail or a reset of the box you will see it in 'parts' with some missing show.
missing show parts or entire recording without broken segments is available on the cloud using any device like smart phone/tablets, desk/laptops. that way you can view the missing part that is not available on your local box that is 'between' segments.
If you restart the recording you will notice that the 'progress bar' on an interrupted recording is 'partly' colored indicating what segment is currently being viewed. when the color changes the next segment will be offered. you can fast forward up to that 'break' and then play to the interruption to get to the next segment. Comcast records the programs on the cloud DVR without using your local equipment/wiring, etc.
↧
Re: Upcoming X1 Updates
rjc1247 wrote:
tctc wrote:Latest comcast update v1.64 (More fluff while errors remain unresolved.)
< this section of original message deliberately deleted>
But hey, I can search by band name and order pay per view, and use new playback controls that are pretty much the same (except the one new one that doesn't work), so I guess I should celebrate. And begin praying that I will actually be able to successfully watch the NHL and NBA playoffs today...
...but still without benefit of a decent slo-mo or any kind of a frame-by-frame advance!
the patent for dvr functions like that is owned and 'enforced' by TiVo/ROVI so until they expire (some begin expiring the end of this year all the way to 2018) we won't have those features unless comcast pays up (and passes cost of using the features) directly to our bills.
↧
↧
Re: 1-20 minute intermittent connectivity
richalt2 wrote:I have experiencing a type of disconnect of Comcast internet, every few days my wired computer reports no internet connection for a few minutes, then it recovers. I set up a Linux laptop to ping the Comcast default gateway every one minute. This shows for example in the last 24 hours two incidents of 2-3 minute disconnects. I have a new cable modem/router from Comcast, ARRIS TG862, a few days old, and it made no improvement. I see the ARRIS modem keeps a log file and I found entries corresponding to the ping failures. Below are the entries from one incident at about 07:03 on May 30, and from 10:37 on May 30.
As some diagnosis I made my ping to the default gateway, which is 24.4.32.1, also ping two other responding entitites, .8 and .9 (I have no idea what these devices are). I see during the ping failures that all 3 are failing to respond to pings.
What does the log below mean?
Thanks!!
Rich
<snip>
many 'servers' won't ping in the path. the traceroute will record the hops if available by name/ip. the lines you post are normal 'adjustment lines and how the CMTS manages the channels and power level used by each channel to communicate. I would wonder if you had same problem with the old modem (since you said brand new)? that model is a bit older than the most recents seen in this link that EG and others provide
http://customer.xfinity.com/help-and-support/internet/wireless-gateway-compare/
You might want to let them respond with what they want you to paste to get more detailed help or call comcast and schedule a tech (usually next day I've found when it concerns internet).
↧
Re: Intermittent latency causing connectivity issues
AStroCryptic wrote:I am getting intermittent disconnects to a service I am useing. I contacted the companys Customer Support of the service I am useing. They asked me to run some Tracert and MRT test to narrow down the issue. After running a Trace and MTR we found where the issue was takeing place.
The issue seems to be originating from here:
be-33651-cr01.sunnyvale.ca.
ibone.comcast.net - 99 | 431 | 8 | 0 | 2138 | 4444 | 1424 |
I am getting an average latency of 2138 ms and a spike of 4444 ms. This is causing frequent disconnects from me to the service I am useing. This has been going on for aproximatly 2 months now. I could really use some help.
go to this page and test a couple of tiems to see what latency is reported.
it will test both ipv4 and ipv6 'stacks'.
↧
Re: Has my X1 box gone bad?
B_J_L wrote:I understand some of the finer points being made here, however, one thing that I think is also being missed is that I had a tech who seemed to know what he was doing out last weekend. The problem WAS occurring while he was here, and he said my signal was fine, and he was ready to do a box swap until his last action (replacing a portion of my cable; the piece between the first connection on the house, and the inside splitter that splits the signal between the X1 box and the Cable Modem) appeared to resolve the issue immediately and completely.
That being said, I am only completing what the tech was originally going to do; swap out the box. I am hopeful that this will resolve everything but in the meantime I am trying to restore any service I can.
I doubt this has anything to do with this, but I have also been getting a prompt on the screen that the batteries in my remote need to be replaced. I will typically run batteries down as low as I can before replacing them, but seeing as everything in X1-land is interconnected and interdependant, is it possible this has any bearing on my issue?
re: the batteries, no they aren't the problem. I do however find the voice remote never shows over 90% with alkaline duracell batteries and with 3 in the home when they get low enough to say replace, I put them in here to run until 'dead'. My 'load testing' battery checker (made by fluke a major meter maker) shows the batteries still green on the meter when the remote rejects them. I put them in flashlights etc to get the rest of the use out of them.
the remote will suddenly not operate the DVR but will operate the TV (RF linked) functions. I suspect the measuring by the remote is 'off' a good deal and fails perfectly good batteries.
↧
Re: X1 DVR Recording SNY in portions??
almico wrote:I appreciate and understand that, except:
This has been happening on every recording of live Mets games on SNY for the past week, and more often that not for the past 3 weeks.
There have not been any service or power interuptions. The game plays fine on my iOS devices. Just not my old DVR box, or the new DVR box.
When I get to the end of segment 2 or 3 (every 9 minutes or so) I get an error message saying the program is not available and try again later. I cannot get past that point.
what is your local time on those recordings? find the next one as a test and record another CBS/NBC/ABC program too at the same time and see if it 'interrupts" too.
↧
↧
Re: Has my X1 box gone bad?
B_J_L wrote:RE the remote and batteries: without any hard evidence, I have always felt the same way...when the battery is too low to power something more demanding, I swap it to a remote since they seem to need the least amount of juice.
RE 03031: Thank you for clarifying the error. I guess it is safe to say any error at this point leads to the same course...swap the box out, which I am doing Wednesday.
I do believe I have come across another clue where the problem may be. Just checked my DVR, and it was able to flawlessly record ABC World news this evening in HD. Does this mean the main tuner I use is bad, but the ones used by the DVR are working? Is there a way to swap tuners like you could on the legacy boxes? I miss that feature...it was very handy when trying to follow 2 things simultaneously.
the live TV swap feature is a now-enforced patent by TiVo/ROVI and not allowed without paying royalties (until patent expires end of 2016 to end of 2018-lots of patents).
to do the same thing just start recording on both channels. then pick one and play until you want to swap and then select the other recording. after you have started playing both, you can do the 'last/enter' keys to alternate.
↧
Re: Intermittent latency causing connectivity issues
AStroCryptic wrote:Perhaps I need to explane better.
it is a 9 hop jurney from my computer to the company's computer.
the 5th hop the routing hub "be-33651-cr01.sunnyvale.ca.ibone.comcast.net" is having latency issues.
Tracing route to 37.244.0.3 over a maximum of 30 hops
1 1 ms <1 ms <1 ms www.routerlogin.com [192.168.1.1]
2 12 ms 15 ms 12 ms 96.120.90.145
3 23 ms 31 ms 15 ms te-0-7-0-3-sur03.oakland.ca.sfba.comcast.net [68.86.249.17]
4 14 ms 14 ms 14 ms hu-0-8-0-1-ar01.santaclara.ca.sfba.comcast.net [68.85.57.61]
5 * * * Request timed out.
6 24 ms 23 ms 23 ms be-10915-cr02.losangeles.ca.ibone.comcast.net [68.86.86.98]
7 41 ms 31 ms 27 ms hu-0-1-0-1-pe02.600wseventh.ca.ibone.comcast.net [68.86.83.30]
8 22 ms 24 ms 22 ms 50.242.151.166
9 29 ms 26 ms 34 ms 37.244.0.3Trace complete.
This router "be-33651-cr01.sunnyvale.ca.ibone.comcast.net" is the issue. Not equipment on my end or my data's destination end. The router "be-33651-cr01.sunnyvale.ca.ibone.comcast.net" is causing the latency and packet loss like no other.
That Speed Test can not check for this issue as it does not trace the route my data takes.
the path that your other server's data is not controlled by comcast.
do the test and see what the latency 'really' is, please. hit the copy button and paste the results back here.
↧
Re: block ivp6
surrealipop wrote:Can I block ivp 6, I tried in terminal and it is still coming up. Can I verify my own ip.?
comcast is (mostly) native ipv6 (some say their area is not ipv6 but probably in error).
to test go to http://test-ipv6.com/
Your router may have a setting for disabling IPv6 but not really needed as it is the future and it really is no different than when phone numbers went from 3 to 5 to 7 to 10 digits in USA.
↧
Re: Intermittent latency causing connectivity issues
AStroCryptic wrote:Exactly. Also, the Speed Test does not test the connection over a period of time. Such as what you can do with an MTR utility. Thus you cannot get a true latency diagnostic.
once an IP packet (even a ping) leaves comcast servers and enter a backbone the path it follows is not 'fixed', the public internet handles the relay of the packets.
comcast provides their own speedtest server to test to the edge of comast's server footprint. that 'is' the latency due to comcast. any path outside comcast's edge servers is not part of comcast's plant.
had time to do the comcast speed check and to post the link back to here?
↧
↧
Re: Intermittent connectivity issues
EG wrote:
Have you determined if it's a WiFi only problem yet ?
I was going to suggest that he call in and talk to the 'tech' in the 'internet' queque and let them use their tools to diagnose or check the firmware version. as there might be a need to upgrade that just hasn't yet been accepted by the equipment that they might be able to manually reprovision and download. sound ok as a suggestion?
↧
Re: Data Limit Is About To Be A Thing Of The Past For Me
AshTray900 wrote:My neighboorhood has just been approved for cspire 1000gps unlimited internet, they are starting construction and customers can start signing up for access, i am pleased with my extreme 105 speed, but the bandwidth packages are just not acceptable, i used to have unlimited access years ago. Last chance for Comcast to remove this policy and give me unlimited again or ill take the lower cost and faster speed and just deal with it and pay the 200 somthing dollars to have them lay the fiber to my house and the hassle of changing equipment!
Come on guys, with all the streaming and stuff on the net, you need to get with the program and stop metering our usage. I am looking forward to not having to watch my usage or looking at the end of the month and realize i have extra data i payed for and download all i want so it doesnt get wasted...
you probably typo'd meaning 1000 mbps rate. You'll have to revert to a non-x1 entertainment system too. no cloud DVR no streaming access to the many togo channels.
↧
Re: Missing items from my carport.
RJGodward wrote:Just wondered if anyone had any items missing from their home after an installer came?
that is an allegation. contact police and go 'under oath' on any such report if it is true. Police will contact comcast security.
↧