m.venanzi wrote:
Rustyben wrote:
mrshvd3 wrote:
m.venanzi wrote:
Irrelevant, if someone doesn't want x1 service its their choice whatever the reason may be. The old website worked with older comcast equipment, now it doesn't and comcast made the change without informing their customers. Poor business practice.
Thank you so much for this posting: wish I could give you a thousand kudos for it. Not everybody needs (or can afford) the "bells and whistles" set up -- but end up being either forced into it (Comcast isn't the only offender in this) or left out in the cold. Not exactly the way to treat long-time loyal customers, not to mention lost business -- customers who go away. Seeing as how that old program grid was still available along with the new one being in place, I don't see why that can't apply on a normal basis. Kind of like giving you a choice of narrowband or broadband, depending on your setup.
a DVR with 6 tuners, remote access to all recordings, ability to download recordings to play back where no internet is available nor needed. The ability to use any device to watch anything in the home. The awesome voice remote. sweet! bells well worth a whistle or two.
The learning curve is easy and the price is the same. I waited for a year while the new system problems were worked out but can recommend it as a free upgrade to anyone still using the old legacy system.
Free upgrade? Could you point us to some proof/evidence from the comcast site that this is true? I find it hard to believe.
customers have posted for many months on upgrade letters "offers" for free upgrade. I imagine if you call billing and ask how to lower your service price in order to keep your service they will offer free upgrade to X1 with a good priced package with no upgrade fee. Note that the offers are for 12 months and if you want no 12 month committment that it may be around $10 more per month than with a 12 month committment. If they offer a package with the x1 equipment included (no montly separate charge) and included HD tech fee (no $10/month charge) that that is a really good offer. the use of cloud DVR with such a package will add a $8-10/month fee for anyroom DVR since no equipment is being paid for 'directly' (happened to me) to use the cloud DVR. in my case it is $7.99 month but I don't get charged the $10/month HD fee any more so it works out ok anyway.