HanhN wrote:motorola n300 | 300 dual band docsis 3.0 cable modem
I'd take a phone picture of that modem's MAC ID label and then call 877-896-8678 and ask them to update your x1 account to that exact modem. They may refer you to billing if not an in-country call center. When they update it, a minute or few minutes later the myAccount app will show the proper modem/ and MAC ID address. Then try the app and see if your in home error comes up. For mobile apps after the update you may have to turn off/on the wifi radio or force close the xfinity TV app so it will 'refresh' and determine you are on your home wifi.