Cody21 wrote:
sparta1 wrote:As posted in the other thread I'm also having the freezing picture issue recently. Unplugging is the only fix. Would be great to have Comcast acknowledge the software issue and resolve as soon as possible.
Happened to me AGAIN yesterday.
I *CAN* however click on the Xfinity button on the remote, Settings, HELP, Restart ...takes about 4 mins to complete.
This "FREEZE" has been going on for about a Month for me. Surprising that COMCAST cant's get THIS bug figured out and provide a solution. This is very annoying.
Cody, if it actually was a system-wide issue there would be hundreds of posts a day from different customers. Call 877-896-8678 and ask the phone representative to run diagnostics on your set top boxes and signal levels.