mefs wrote:This is a great lead, but my account page says data is not available--all the way back to Feb 2017!
I have spent hours over 3 days on the chat line, on the phone and in person in the office trying to find out how the X1 is measuring the data use differently than the double-play platform I gave up for this data monster. Everyone (techs, data usage escalation dept, customer assurance dept--transferrals all) say they cannot determine how the data is being used (needed to explain why the huge data use surge).
If so, and since the TV watching data is NOT charged, how are they determining what data going into my modem is chargeable and what is not? If they can read my modem data use, they must also have access to how that data is used in order to bill the appropriate chargeable data stream. What's with the run-around?
if your client allows it please hit the quote button before replying so we can tell to whom you are responding. The site I included tells you 'current' (since last billing' usage per modem in your home. I can't see details in my home using the Chrome browser but can using IE, edge, firefox, etc