Oxbow1 wrote:
Mult outages in our area in the past few months. Almost daily intermittently up/downs. Called customer services & been on the phone with them the past 4 days & two techs later we are up but with a grey light. How do you reach the next level of tech/people to get the issue resolved for good? Third tech will be out tomorrow but know one is finding the root cause to our neighbor problems. Said more people have to call & complain for a line tech to come & they can see how many outages we have been having in our area isn't that good enough?
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.